Terms and conditions

TERMS OF SALE

The services and products offered through the Web Site NUOC are intended for purchase by users NUOC brand products (Plaza Giuseppe Verdi 6 – 7ºA. 20014 San Sebastián-Guipúzcoa. NIF:44171990-F).
To hire a request NUOC, the user must be over 18 years.
From the www.nuoclife.com Web Site, NUOC, will ship orders to Spain and Europe (see countries Shipping in info@www.nuoclife.com)
To carry out orders through the Web Site, the User must provide certain information prior to contracting through the purchase form, and that will be necessary to manage your order.

PRICE, PAYMENT AND DISCOUNT CODES

After completing the form data, the user must settle the order through payment methods specified on the Website.
Following the payment is made, the user will receive an e-mail order confirmation, in which a summary of the items purchased will be included, the method of delivery requested and the destination address.
If an incident that prevents making payment were to occur at the time payment is made, the user will receive an automatic error message payment and your order will not be processed until we successfully completed the payment process.
The prices of services are in Euros (€), including taxes and shipping and handling expenses, which amount shall be shown at the time of the final confirmation of each order.
The shipping cost depends on the number of items and weight of these. During certain special periods, the shipping will be free. These promotions will be notified in advance to users of the web of NUOC or fans of the brand on Facebook and / or Instagram.
NUOC periodically offer discount codes to its users. These discounts may only be applied in accordance with the instructions specified by NUOC for each code, and in any case users can only use a single code per order.
The estimated time for orders is 24/48 h. for the national territory (Peninsula and Balearic Islands). * Rest of destinations available. Delivery times refer to working days and are counted from when the order leaves our central warehouse. Shipments are made Monday through Friday and holidays not subject to the specifications of our logistics operators.
For a more thorough your purchase tracking the user you can access data issuing its order.

The carriage includes insurance, transportation and packaging.

RETURNS
We do not accept returns or changes after 14 days of receipt of the merchandise.

Our goal is to make sure that you are totally satisfied with the purchase you make. If for any reason you are not satisfied with the product purchased, you can return it or change it within a maximum period of 10 (ten) days from the date you received it.
All returns have a cost of € 5,9 of product collection costs. The refund of the amount will be full, except for the amount of shipping costs. You can make the return by sending an e-mail to info@www.nuoclife.com specifying the reason for the return. Once we receive the e-mail, within a maximum of 5 working days we will respond to your request and send all the necessary information to proceed with the collection of the product.

To exercise your right to exchange and return the products must meet the following requirements:
a) They should not have been worn, washed or damaged.
b) They must keep the original label.
c) Must be returned in the original packaging.

If your return can not be accepted due to its lack of conformity with the above conditions, we will contact you immediately. In the event that we have mistakenly sent a different item or requested that its quality is not adequate, send us an e-mail to info@www.nuoclife.com to correct it as soon as possible.

In product changes (as long as the product has not been used and is in perfect condition) the customer will be responsible for shipping costs, both product collection (€ 5,9), and the new delivery (€ 5,9). In the change of products, in case of error in the shipment by NUOC, the company will be responsible for the shipping costs. In case of defective products we shall proceed, as appropriate, its replacement or refund; steps that will be taken over by NUOC.

We will be happy to assist you!